Our Help Desk Technology certificate program prepares students to support a client’s technology concerns. Students will learn the fundamentals of help desk organization, basic help desk assessments and functions, productivity measurements and problem resolution, software technologies to track and monitor the help desk infrastructure, and much more.

Help Desk Certificate

Complete the following courses to earn our Continuing Education Certificate:

  • Help Desk Technology: Part One.
  • Help Desk Technology: Part Two.
  • Troubleshooting Microsoft Windows.
  • Troubleshooting Microsoft Access.
  • Troubleshooting Microsoft Word.
  • Troubleshooting Microsoft Excel.

Course Descriptions 

TEC-451 Help Desk Technology: Part One

This class is for those who want to work in the help desk environment. This lecture-only class will cover the basics of help desk/department operation and the standard tools and processes for the support environment. Prerequisites: A basic understanding of personal computers, network environments, and Windows (any version). 

$110* (includes $50 lab fee).

Fall 2024 Session

12181 | 8/27 - 8/29 | 6:30-9:30 p.m. | Tue/Thu | CAT 135

TEC-452 Help Desk Technology: Part Two

This is a continuation of Help Desk Technology: Part One, which will introduce help desk software. Prerequisites: A basic understanding of the personal computer, Help Desk Technology: Part One, and Windows (any version). 

$110* (includes $50 lab fee).

Fall 2024 Session

12183 | 9/5 - 9/10 | 6:30-9:30 p.m. | Tue/Thu | CAT 135

TEC-456 Troubleshooting MS Windows-10

In this nine-hour course, the student will review common error messages within MS Windows 10 products and practice resolving them.

$150* (includes $50 lab fee).

Fall 2024 Session

12187 | 10/29-11/5 | 6:30-9:30 p.m. | Tue/Thu | CAT 135

TEC-453 Troubleshooting MS Word for Help Desk Technology

In this nine-hour class, students will explore typical Windows and Microsoft Word error messages and see how to resolve them. No text is required. Prerequisite: Working knowledge of Microsoft Windows and Microsoft Word.

$150* (includes $50 lab fee).

Fall 2024 Session

12184 | 9/17 - 9/24 | 6:30-9:30 p.m. | Tue/Thu | CAT 135

TEC-455 Troubleshoot Excel: Help Desk

In this six-hour class, students will be shown typical MS Excel software error messages and learn how to resolve them. No text is required. Prerequisite: Working knowledge of MS Windows (version XP or later) and Introduction to Excel or equivalent experience.

$150* (includes $50 lab fee).

Fall 2024 Session

12186 | 10/15 - 10/22 | 9:30 a.m.-12:30 p.m. | Tue/Thu | CAT 135

TEC-454 Troubleshooting MS Access for Help Desk Technology 

In this class, students will explore typical Windows and MS Access software error messages and how to resolve them. Prerequisite: Working knowledge of MS Windows and MS Access.

$150* (includes $50 lab fee).

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Contact Information

Phone: 301-546-0873
Email: itcerts@pgcc.edu