Our Help Desk Technology certificate program prepares students to support a client’s technology concerns. Students will learn the fundamentals of help desk organization, basic help desk assessments and functions, productivity measurements and problem resolution, software technologies to track and monitor the help desk infrastructure, and much more.
Help Desk Certificate
Complete the following courses to earn our Continuing Education Certificate:
- Help Desk Technology: Part One.
- Help Desk Technology: Part Two.
- Troubleshooting Microsoft Windows.
- Troubleshooting Microsoft Access.
- Troubleshooting Microsoft Word.
- Troubleshooting Microsoft Excel.
Courses
TEC-451 Help Desk Technology: Part One
This lecture-only class covers the basics of help desk/department operation and the standard tools and processes for the support environment—prerequisites: A basic understanding of personal computers, network environments, and Windows (any version).
SYN: #15666 | Cost: $110*
Spring 2025 Dates: 1/21/2025 - 1/23/2025 (Tue/Thu)
Time: 6:30 - 9:30 p.m.
Location: CAT Building, Room number TBA
*Includes a $50 lab fee.
TEC-452 Help Desk Technology: Part Two
This continuation of Help Desk Technology: Part One, which will introduce help desk software. Prerequisites: A basic understanding of the personal computer, Help Desk Technology: Part One, and Windows (any version).
SYN: #15667 | Cost: $110*
Spring 2025 Dates: 1/28/2025 - 1/30/2025 (Tue/Thu)
Time: 6:30 - 9:30 p.m.
Location: CAT Building, Room number TBA
*Includes a $50 lab fee.
TEC-453 Troubleshooting MS Word for Help Desk Technology
Students will explore typical Windows and Microsoft Word error messages in this nine-hour class and see how to resolve them. No text is required. Prerequisite: Working knowledge of Microsoft Windows and Microsoft Word.
SYN: #15668 | Cost: $150
Spring 2025 Dates: 2/4/2025 - 2/11/2025 (Tue/Thu)
Time: 6:30 - 9:30 p.m.
Location: CAT Building, Room number TBA
*Includes a $50 lab fee.
TEC-454 Troubleshooting MS Access for Help Desk Technology
In this class, students will explore typical Windows and MS Access software error messages and how to resolve them.
SYN: #15669 | Cost: $150
Spring 2025 Dates: 2/18/2025 - 2/25/2025 (Tue/Thu)
Time: 6:30 - 9:30 p.m.
Location: CAT Building, Room number TBA
*Includes a $50 lab fee.
TEC-455 Troubleshoot Excel: Help Desk
In this six-hour class, students will be shown typical MS Excel software error messages and learn how to resolve them. No text is required. Prerequisite: Working knowledge of MS Windows (version XP or later) and Introduction to Excel or equivalent experience.
SYN: #15670 | Cost: $150
Spring 2025 Dates: 3/28/2025 - 3/25/2025 (Tue/Thu)
Time: 6:30 - 9:30 p.m.
Location: CAT Building, Room number TBA
TEC-456 Troubleshooting MS Windows 10
In this nine-hour course, students will review and practice resolving common error messages within Microsoft Windows 10 products.
SYN: #15671 | Cost: $150
Spring 2025 Dates: 4/1/2025 - 4/8/2025 (Tue/Thu)
Time: 6:30 - 9:30 p.m.
Location: CAT Building, Room number TBA
Contact Information
Center for Advanced Technology (CAT)
301-546-0873 | itcerts@pgcc.edu
CAT Building, Room 129
Prince George's Community College
301 Largo Road
Largo, MD 20774