Apprenticeship Information

Help desk technicians are indispensable in organizations of all sizes and industries, providing crucial IT support services. They handle everything from deploying and maintaining hardware and software to securing and upgrading systems. Help desk technicians are excellent communicators and resourceful problem-solvers, interacting with users, management, and external providers. Starting as a help desk technician is a great entry point into a technology career, even without prior experience. With career growth opportunities, you can advance to roles such as a systems administrator, DevOps engineer, or IT support manager.

During this 12-month apprenticeship program, students build a solid foundation in IT. You'll learn to set up, configure, and verify equipment and software, install updates, configure backups, and ensure security. 

Our comprehensive program includes learning how to:
  • Set up, configure, and verify equipment and software.
  • Install updates.
  • Configure backups.
  • Ensure security.

Our training program will teach you to troubleshoot issues, provide efficient user support, and interact with external providers. You'll also analyze requirements, conduct feasibility studies, and suggest system improvements. Gain hands-on experience with in-demand tools like the Windows operating system, backup software, Cisco Packet Tracer, PowerShell, and VirtualBox.

Alongside technical skills, you'll develop essential soft skills to help you excel in your help desk technician career and become vital to any organization's IT team!

Earn a Certificate

Graduates of this program will earn a Department of Labor Certificate of Completion of Apprenticeship.

Admission Requirements

To be eligible for this apprenticeship, you must demonstrate proof of the following prerequisites:
  • Be over 18 years of age and have the right to work in the U.S.
  • Have a high school/secondary school degree, vocational certificate, or equivalent.
Technical Prerequisites
  • Fundamentals of computer literacy (high-school degree level).
  • Basic experience in IT, including:
    • Setting up, configuring, and validating the functionality of computer hardware, desktop operating systems (such as Windows), and software.
    • Setting up virtual machines (e.g., with VirtualBox) and understanding scripting (e.g., PowerShell).
    • Backing up and securing workstations (e.g. with Windows Defender).

These skills can be validated by having successfully completed an OpenClassrooms pre-apprenticeship, an equivalent boot camp, or the following courses:

  1. Assemble A Computer >
  2. Set Up Your PC Using Windows 10 >
  3. Set Up Virtual Machines Using VirtualBox and vSphere >
  4. Set Up Backup Solutions >

    Ready to Start Your Tech Career?

    Visit the link below to get started.

    click here to register

    Contact Us

    301-546-0051 | Inquire About Our Apprenticeships >

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